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Follower Logo@4x
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Follower Logo@4x
Instagram Follower Viewer · Support

Talk to Our Team About
Follower Insights & Billing

Questions about public follower lists, export limits, workspace seats, or account security? Reach out — we help creators, agencies, and brands get the most from our Instagram follower viewer platform.

500K+
Viewer Sessions / Mo
<2h
Avg. Response
99%
CSAT (90 days)
Customer success team for Instagram follower viewer SaaS
Product chat Viewer & billing
Exports today 12.4K CSV / PDF
Phone Support
Call us for billing, seat upgrades, and urgent viewer access issues during business hours
(907) 260-5648
Email Address
Email product questions, export troubleshooting, or compliance requests — we reply within two hours on business days
support@followerins.com
Office Location
Our HQ handles partnerships, enterprise contracts, and on-site training for agency teams
44433, Soldotna, Alaska 99669
United States
Working Hours
SaaS support covers viewer uptime questions, API quotas, and workspace administration all week
Mon – Sat, 8 AM – 8 PM
Contact product support

We'd Love to Hear From You

Tell us what you need — follower list exports, unfollower audits, workspace invites, or plan advice. A real human on our SaaS team will reply with clear next steps, not a canned auto-message.

Send Us a Message

Include your workspace email and, if relevant, the @handle you are viewing so we can troubleshoot faster (*)





    We never ask for your Instagram password. Your details are used only to support your follower viewer account.

    Why Teams Trust Our Viewer SaaS

    • Product specialists, not scripts — You talk to people who know follower exports, list hygiene, and agency workflows — not a generic call center.
    • Fast answers on business days — Most billing and viewer questions are cleared in one thread; critical outages get priority routing.
    • Privacy-by-design — We help you use public Instagram data responsibly: SSO, audit logs, and clear data-retention options for workspaces.
    • Free onboarding for paid plans — New admins get a short walkthrough on seats, exports, and API rate limits so your team ships reports faster.
    Median first reply: under 1h 45m Measured across 12,400+ follower viewer tickets (plans, exports, integrations) in the last 90 days
    Frequently Asked Questions

    Got Questions? We've Got Answers

    Common questions about our Instagram follower viewer SaaS — security, subscriptions, exports, and working with agencies.

    On business days (Mon–Sat, 8 AM – 8 PM in our support timezone), most emails get a first human reply in under two hours. Billing emergencies and workspace lockouts flagged as urgent are prioritized. Messages sent overnight are answered at the start of the next business day.
    No. Legitimate support will never ask for your Instagram password. We may ask for your workspace email, plan name, and the public @handle you are analyzing so we can reproduce export or sync issues. If someone asks for credentials, report it to us immediately.
    We troubleshoot follower list loading, CSV/PDF exports, scheduled scans, API rate limits, SSO login, seat invitations, role permissions, and billing receipts. For custom data retention or compliance reviews, mention it in your message and we will route you to the right specialist.
    Paid plans include a stated refund window in your checkout terms — typically a full refund if you cancel within the first week and have not exceeded fair-use export limits. After that, you can cancel renewal anytime; the workspace stays active until the end of the paid period. Prorated refunds may apply for annual seats in special cases — ask support with your invoice ID.
    Yes. Agencies managing many client profiles can request pooled seats, shared export quotas, and optional white-label PDFs. We also support purchase orders and annual contracts for teams of five or more. Use the contact form and choose “Agency / enterprise” if your CRM offers that option, or mention client volume in the message body.
    We apply encryption in transit, strict access controls for staff, and configurable retention for exports. Workspaces can enable SSO, IP allow lists, and audit trails for who viewed or downloaded a list. We only process public profile information needed to power the viewer — we do not store Instagram passwords, and you can request a data processing summary for your legal team.